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Refund Policy | Faq


Since Brogame.com is offering non-tangible goods we do not issue refunds on services which are NOT reversible. As a customer you are responsible for understanding this upon purchasing any item at our site. Please note that our FREE bonuses are not eligible for refund

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. We fully understand the challenges and risks of buying online. That is why we guarantee your purchases will be 100% risk free.

There is absolutely nothing to worry about. Our customer service agents are available 24/7 for your questions before or after you order.

We may not accept the gold from hacked accounts. Once you find we sell gold from compromised accounts, you can make complaints. Or we may clean those accounts immediately.

Therefore, we honor requests for the refund on the following reasons:
Non-delivery of the product:
Customers are recommended to contact us for assistance if you are not satisfied about our delivery. We guarantee A FULL refund if no agreement is reached. NO FURTHER QUESTIONS ASKED

Customers are guaranteed a FULL refund before we start the services. NO QUESTIONS ASKED Customers have the rights to cancel their orders at any time for a FULL refund. We recommend contacting us for a solution.

Partial-delivery of the product:
Customers have the rights to cancel partly delivered orders. Refund will be calculated based on the percentage of completion. Customers have the rights to stop the service at any time. Refund will be calculated based on the percentage of completion. Customers can ALWAYS return the virtual currency they have purchased from us within 3 days.

Refund will be processed immediately*. All you need to do is to use our 24/7 Live Chat Customer service line to speak with an agent. The average waiting time is 10 seconds.Click Here to start.

*it takes up to 3 days for the refund to show up on your credit card account. PayPal balance will be updated immediately.




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